As the “big resignation” and anti-work movement It continues to consolidate its power, and companies are struggling with record employee turnover. Customer service industries have been among the hardest hit, with many workers saying no thanks for the idea of doing business with Karens day in and day out during the pandemic. In an effort to reduce employee attrition, MGM Resorts plans to use virtual reality to allow applicants to try out roles before making a decision, from the inside reports.
In an interview with the outlet, Chief Human Resources Officer Laura Lee said that MGM Resorts will roll out virtual reality headsets for customer service roles at its job centers and will begin using virtual reality as part of employee training. As such, job . seekers cYou will have the option of simulation Roles in front of the house such as playing casino games and checking in guests at hotels during the hiring process. Recruitment fairs are another avenue for the company Consider incorporating immersive technology, likely as soon as January, He told me. He. She Developed the VR unit with Strivr, a corporate VR training company whose partners include other big names like Walmart and Verizon.
MGM Resorts has a workforce of approx 83,000 employees Across its portfolio of world-renowned casinos such as Bellagio, Mandalay Bay and MGM Grand in Las Vegas. Lee told me that in the past the company has used videos from daily life and questions and answers with current employees to help give applicants an idea of what the job entails, but that these have inherent limitations.
“It can be very difficult to verbally explain the types of jobs or show a video,” she told Insider, adding that virtual reality allows applicants to “drop in a headset and really experience the job.”
Especially the less rosy aspects of the role. Workers in customer-facing roles such as hospitality, food service, and retail are quitting at higher rates than other industries, according to data From the US Bureau of Labor Statistics. And while there is undoubtedly several contributing factors, ssuggest urveys Iincreasingly rude Customer A The main reason Why more and more The workers are going out.
With this in mind, The VR unit of MGM Resorts . will coverage Challenging guest interactions,He told me. I told the insider that shI “definitely” expected some candidates to decide the role wasn’t for them after trying Approximately. sspeculate that if MGM Resorts used VR as part of the recruitment process prior to the recent opening of the casinos “Maybe we worked through some of the changes we had when people agreed to positions and then realized it wasn’t quite what they thought.”
Like many places, MGM Resorts have resist With staff shortages, but The company’s chief financial officer said in Recent earnings call The availability of labor is improving every month during the third quarter. As for the retail sector as a whole, the Ministry of Labour estimated So, before the festive season, United State shorter than 200,000 retail jobs Even as weekly unemployment claims continue Success Standard Bottoms.