MGM Resorts allows applicants to experience casino and hotel functions in virtual reality (VR) before logging in, interested in trade It has been reported. It’s part of a new effort to reduce staff attrition during the “big resignation” that has caused labor shortages in the United States and elsewhere during the COVID-19 pandemic.
The casino and resort group uses a headset from a VR company called Strivr that specializes in virtual industry health and safety training, customer service, and more. The idea is to let employees experience typical job activities so they know what to expect. “It can be very difficult to verbally explain the types of situations or show a video,” said Laura Lee, director of human resources at MGM Resorts. with. By contrast, using virtual reality allows applicants to “put on a headset and really experience the job”.
MGM plans to use the headphones in its offices and possibly at job fairs, starting in January. The idea is to allow potential customer service employees to experience the main aspects of the job, both positive and negative. For example, the MGM Resorts VR module will include interactions with challenging guests, something that is becoming more and more common with COVID.
Negative interactions can discourage some candidates, but MGM expects it will also allow for better hiring decisions. The use of technology, he told me, “may have resolved some of the changes we saw when people accepted positions and then realized it wasn’t quite what they thought it would be.”
MGM plans to use the technology for a proposed $9.1 billion hotel, resort, and casino in Osaka, Japan. It will be the first casino in the country, so potential employees may not be familiar with typical jobs. As such, candidates can be offered a VR option (which will not be required) to demonstrate customer-oriented functions such as hotel check-ins and game operations.
Virtual reality may not be the goal everyone in the consumer field expects, but it certainly appeals to organizations, especially for training. MGM is also using Strivr technology to coach customer interactions with new employees, saying it allows them to fail without consequences while learning the role. “Virtual reality gives employees the opportunity to think and correct themselves without feeling stressed or worried that they have done something wrong,” Lee told Strivr on a webinar.
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