The broker is suing TikTok for failing to protect her mental health

Image of the article titled Moderator who watched hours of distressing videos sues TikTok for failing to protect her mental health

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A former content broker is suing the social media giant and its parent company, ByteDance, for failing to take measures to protect her mental health. after a witness Countless hours of traumatic videos involving cannibalism and rape, animal mutilation, and suicide, among many other disturbing activities.

In the proposed class action, Candy Fraser, who worked for A Third party contracting companyIt was mentioned that TikTok brokers are working at a stressful pace and they are Obligated to review hundreds of videos per day with few breaks, According to Bloomberg. Frazier explained that supervisors work 12-hour shifts, only getting an hour off for lunch and two 15-minute breaks.

Despite the long transitions, moderators often have to watch multiple videos simultaneously, ranging from three to 10, and review only 25 seconds of each video, she said. ByteDance closely monitors the performance of brokers, the edge She stated, and “severely penalize any time he gets paid away from watching videos that include cruel scenes.”

The Verge explained that the lawsuit alleges that TikTok did not adhere to industry standards to protect content moderators, which include offering frequent breaks and psychological support. freezer As you claim toTikTok failed to implement technical protection measures, such as blackouts or lowering the resolution of videos that moderators must watch.

Because of her work as a content moderator, Frazier said she developed panic attacks and depression as well as symptoms related to anxiety and PTSD. She also has trouble sleeping and suffers from horrific nightmares when she falls asleep to the content she’s watching.

Frazier seeks to get TikTok to pay her and others for the psychological injuries they have suffered. Additionally, she wants the court to force the company to create a medical fund for content moderators.

Gizmodo reached out to TikTok for comment on the lawsuit on Sunday but had not received a response by press time. We’ll make sure to update this article if we hear back.

lately statement for BloombergA spokesperson for the social media giant said it does not comment on the ongoing lawsuits. However, TikTok is working hard to “promote a work environment that cares for our employees and contractors.”

“Our safety team is collaborating with outside companies in the critical work of helping to protect the TikTok platform and community, and we continue to expand our range of wellness services so moderators feel mentally and emotionally supported,” the spokesperson said.

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