TikTok broker is suing for mental trauma caused by graphic videos

TikTok broker has sued the social media platform and its mother, ByteDance, over the shockwaves caused by the graphic videos, Bloomberg It has been reported. In a proposed class action lawsuit, mediator Candy Frazier said she has screened videos showing violence, school shootings, fatal falls and even cannibalism. The lawsuit states that “the plaintiff has difficulty falling asleep and when she sleeps, she suffers from horrific nightmares.”

Compounding the problem, TikTok requires moderators to work 12-hour shifts with a one-hour lunch and a 15-minute break. According to the complaint, “Due to the sheer volume of content, content moderators are not allowed more than 25 seconds per video, and at the same time watch three to ten videos at the same time.”

The plaintiff has trouble sleeping, and when she sleeps, she has horrific nightmares.

Along with other social media companies including Facebook and YouTube, TikTok has developed guidelines to help moderators deal with child abuse and other distressing images. One suggestion is that companies limit the mediator’s shifts to four hours and provide psychological support. However, TikTok allegedly failed to implement those guidelines, according to the lawsuit.

Content moderators bear the brunt of the graphic and shocking images that appear on social media, making sure users don’t have to try them. Even one company that provides content moderators to large tech companies acknowledged in an approval form that the job can cause post-traumatic stress disorder (PTSD). However, social media companies have been criticized by their mods and others for not paying them enough due to psychological risks, and not providing adequate mental health support. A similar lawsuit was filed against Facebook in 2018.

Frazier hopes to represent other Tiktok examiners in a class action, and is seeking compensation for psychological injuries and a court order for the moderators’ medical fund.

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